SERVICE:
Digital Transformation
We help our customers create a seamless digital experience that will “wow” their customers. Customer experience is more digital than ever and is not optional. It is a must-have.
We help evaluate and move processes to the digital world by integrating the channels your customers use to interact with your brand.
Omnichannel experiences are fundamental to reducing friction points while customers’ interact with your business.
- Display
- Web and microsites
- Landing pages
- Paid search and SEO
- Mobile
- Chatbots
- Social
How we can help:
Robotic Process Automation (RPA)
Robotic Process Automation (RPA) is a tool that allows the automation of business processes that replicates the actions of a human being through the user interface of an information system.
Cognitive Chatbot Strategy
Friendly and automated virtual agents who understand and answer the most frequent business questions in natural language for your customers. We build our bots accessible through web channels, WhatsApp or Facebook Messenger.
Lead qualification Bot
Bot with standard greeting and conversation management capabilities in natural language. It will pre-qualify your leads in a conversational manner reducing the need for long forms and reducing friction.
FAQ Bot
Frequently asked questions (connection with AI systems) and with answers in text or with multimedia.
Survey Bot: Service Rating
Bots trained to handle a conversation on a specific topic of your business. Integration with core services of your business to complement the information in the answers.
AgentChat
AgentChat is a SaaS solution that allows you to distribute the WhatsApp, WeChat or Facebook Messenger load so that it can be attended by different specialized human or virtual agents. With agent management, advanced process tracking with each client, marking the current stage and resolution status of a request / conversation, transferring requests / conversations between agents, conversation history, statistics, among other benefits.