System Administrator


  • A passion for helping people succeed with technology.
  • Excellent verbal / written communication as well as organizational skills.
  • Outstanding problem solving/troubleshooting skills.
  • Ability and desire to create and manage knowledge base articles, Documentation.
  • An intense curiosity about how systems work.
  • Candidate should have a “can do” attitude.
  • Relevant IT certifications (MCDST, MCSA, MCITP, A+, N+ etc.…)
  • Hands on experience of Microsoft Windows 10, Office 365, client support.
  • Should have Knowledge of cloud-based applications.
  • Flexibility to work extended hours with minimal notice for the CIT projects.
  • Bachelor’s degree and 3+ years’ experience as a customer support, Technical Support, IT support Engineer.

Roles And Responsibilities

  • Take ownership of customer issues reported in JIRA/WRIKE/TRELLO/ZOHO IT Ticketing tool and see problems through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide professional, prompt, timely and accurate feedback to customers.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.
  • Maintaining Global Asset Inventory.
  • Performing System Installations, maintenance, and periodical updates on all end point for windows and Antivirus.
  • Participating in CIT global projects and tasks.
  • Ensures compliance with all company and departmental policies, procedures, and Guidelines.
  • May be required to perform other tasks as requested, assigned, or directed.
  • Working with Engg team and update them if any irregularities observed in the network.
  • Reporting any issues related to our ISO program found to the ISO Incident Manager/Officer.
  • Monitoring and reporting any irregularities noticed in PRTG, Site 24/7. Sophos etc.
  • Supporting and maintaining cordial relations with customers and teammates with good attitude.

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