Senior Salesforce Service Cloud
Requirement:
- Defining, analyzing and mapping business processes and the impact on the organization.
- Leading workshops for process design and improvement.
- Develop, configure, implement and test processes in relevant CRM solutions.
- Drawing up business requirements and user stories.
- Advice on and implementation of improvement actions.
- Training end users and providing aftercare.
- Should have experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud).
- Experience in the field of integration between Salesforce and other back-office systems.
- Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence
Job description
- Should have at least 4 to 6 yrs. of strong experience in Salesforce CRM and Force.com platform and at least 2 years’ experience on Salesforce Lightning.
- Good experience in Configuration, Customization, Salesforce Lightning component development, ISV App development experience, APEX development.
- Build/maintain Case management process using process builders/Lightning flows.
- Build/maintain Lightning flows/triggers to customize the case/work order functionality.
- Build/maintain Work order management process using Lightning flows/automating work types.
- Field Service Lightning Admin to setup service resources, service territories along with modifying the assignments using existing Lightning flows.
- Build/maintain Skills based routing Omni channel for case management.
- Build page layouts, configure/upgrade Dynamic page layouts.
Build/maintain Macros on Cases and work order. - Administration of Case teams, Public groups, Permission sets, Reports and Dashboard
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation
- Strong knowledge and experience in OOP concepts
- Experience in Aura and LWC Components
- Experience in working with Managed Packages
- Good experience integrating SFDC to other systems using Rest API / SOAP Webservices, Mulesoft, CastIron etc.
- Good experience in Data Migration using Jitterbit, Demand Tools, Apex data loader, Dataloader.IO, Workbench, Force.com Migration Tool.
- Understanding of Continuous Integration and Continuous Deployment tools like Maven, Jenkins etc.
- Understanding of version control using BitBucket, GitHub.
- Experience in Agile application development methodology.
- Knowledge on CPQ like Salesforce CPQ, APTTus, Vlocity, Oracle CPQ (BigMachines)
Certifications:
SF Admin
Platform Developer 1
Service Cloud Consultant