Senior Salesforce Service Cloud



  • Defining, analyzing and mapping business processes and the impact on the organization.
  • Leading workshops for process design and improvement.
  • Develop, configure, implement and test processes in relevant CRM solutions.
  • Drawing up business requirements and user stories.
  • Advice on and implementation of improvement actions.
  • Training end users and providing aftercare.
  • Should have experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud).
  • Experience in the field of integration between Salesforce and other back-office systems.
  • Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence

  Job description

  •  Should have at least 4 to 6 yrs. of strong experience in Salesforce CRM and platform and at least 2 years’ experience on Salesforce Lightning.
  • Good experience in Configuration, Customization, Salesforce Lightning component development, ISV App development experience, APEX development.
  • Build/maintain Case management process using process builders/Lightning flows.
  • Build/maintain Lightning flows/triggers to customize the case/work order functionality.
  • Build/maintain Work order management process using Lightning flows/automating work types.
  • Field Service Lightning Admin to setup service resources, service territories along with modifying the assignments using existing Lightning flows.
  • Build/maintain Skills based routing Omni channel for case management.
  • Build page layouts, configure/upgrade Dynamic page layouts.
    Build/maintain Macros on Cases and work order.
  • Administration of Case teams, Public groups, Permission sets, Reports and Dashboard
  • Manage the technical delivery of custom development, integrations, and data migration elements of a implementation
  • Strong knowledge and experience in OOP concepts
  • Experience in Aura and LWC Components
  • Experience in working with Managed Packages
  • Good experience integrating SFDC to other systems using Rest API / SOAP Webservices, Mulesoft, CastIron etc.
  • Good experience in Data Migration using Jitterbit, Demand Tools, Apex data loader, Dataloader.IO, Workbench, Migration Tool.
  • Understanding of Continuous Integration and Continuous Deployment tools like Maven, Jenkins etc.
  • Understanding of version control using BitBucket, GitHub.
  • Experience in Agile application development methodology.
  • Knowledge on CPQ like Salesforce CPQ, APTTus, Vlocity, Oracle CPQ (BigMachines)


    SF Admin
   Platform Developer 1
   Service Cloud Consultant

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